Lemonade Conversational AI Insurance: The 2026 Case Study That Rewrote the Rules
Friction is at the centre of the traditional insurance model. Quote forms, hold queues, adjusters, and call back systems ensure that whatever speed a claim can be processed is reduced to a matter of hours or days instead of weeks. However, with the advent of Lemonade in 2026, everything changed. While legacy insurers were still […]