Enterprise customer service has a dirty secret. Most companies deploy an AI chatbot, watch it resolve around 30 to 40 percent of tickets, declare success, and move on never realizing the platform was capable of 70 to 80 percent resolution if the underlying agent logic was properly built. Ada is one of the few platforms…
What if most customer inquiries could be resolved by your support team before being seen by any humans? That’s what Watermelon AI offers a customizable and fully automated customer service tool built using OpenAI’s ChatGPT 4o and all of OpenAI’s latest technology that enables businesses looking to automate conversations, without having to hire developers. This…
At the same stage, most implementations of AI encounter failure. Because of it’s base ChatGPT model, when asked questions about aspects of your proprietary processes, internal documentation, or niche datasets, it either “hallucinates” plausible answers or states that it doesn’t know anything – but the model isn’t the issue. Rather, it’s an issue of not…
Developers typically base their choice of chatbot platform on features. After using the platform many find that UI was never the cause of their latency; rather, it is caused by the underlying connections. Questions such as how does the bot access documents, how does it store the last three user inputs, and how does it…
In production, most AI agents are sometimes not reliable. The issue however does not always stem from the LLM itself, but nearly always results from a suboptimal orchestration layer, a linear memory retrieval strategy, and/or a brittle tool-use loop which was never validated in a real-world environment. According to a benchmark study conducted by Stanford…
Production AI agents often fail not due to poor models but due to architectural flaws made prior to development. The issue is worsened for organizations working on deploying no-code AI agents. Organizations have tools available and generally have a good understanding of what the tool provides but lack insight into how it functions internally. The…
